| Issue 1: | What is WiMAX? |
WiMAX is a next generation wireless network communications technology. WiMAX is similar to Wi-Fi, except that WiMAX provides high-speed, broadband access at speeds similar to DSL and cable connections over a much larger area. For fixed WiMAX stations, the range of coverage may encompass several square miles. WiMAX networks also enjoy less interference than Wi-Fi.
WiMAX Benefits
- You could be in a bus traveling across the city, and remain continuously connected to the internet.
- Video conferencing from the park.
- Looking up the nearest local bookstore or getting directions to a restaurant while on the move.
- Downloading movies while at the soccer field.
- Streaming radio and television broadcasts off the Internet.
- Staying productive on the road without searching for hotspots.
| Issue 2: | Turning WiMAX On and Off |
- Wi-Fi and WiMAX cannot operate at the same time. When Wi-Fi is connected, turning on WiMAX will disconnect the Wi-Fi.
- Click Start:
(in Windows® Vista® or Windows 7),
(in Windows® XP).
start
- Click All Programs.
- Click Intel PROSet Wireless.
- Click WiMAX Connection Utility.
- Click the radio button to the left of WiMAX On or WiMAX Off.
- In Microsoft® Windows Vista® or Windows 7 it may be necessary to right-click the WiMAX icon and select WiFi On to regain Wi-Fi connectivity after turning off WiMAX.
- Even after turning off WiMAX the Wi-Fi connectivity my not return, it will be necessary to Restart the computer.
| Issue 3: | First Time Connection |
- During your first connection to a WiMAX network, you will open an account with the WiMAX network service provider. Your laptop will connect to a internet portal managed by the network service provider, where you can subscribe for WiMAX service with the provider.
- The exact process for registering and subscribing may vary, based on the WiMAX network service provider. Once the subscription process is complete, you will have full access to the internet via WiMAX. There are two kinds of WiMAX networks, known networks and unknown networks. A known network is a pre-activated network: one already recognized by your computer, A known network has a name (for example, Clear Network), and registration and subscription are easy.
- Wi-Fi and WiMAX cannot operate at the same time. When Wi-Fi is connected, turning on WiMAX will disconnect the Wi-Fi.
- During this process, your firewall may ask for permission to allow communication between the WiMAX activation and provisioning site, and your computer. To complete the activation process, you will need to permit this communication or see Configuring your Firewall.
- Make sure the Intel® PROSet/Wireless WiMAX Connection Utility is running, if not or unsure see the Turning WiMAX On and Off section for more information.
- Ensure WiMAX is set to On.
- After a short interval, a known network (for example, Clear Network) should be listed under Networks available to connect. If a known network is not listed, click Search for Networks, this will perform a fast search. When a known network is not listed after the search completes, see:
Making a Connection with a Unknown WiMAX Network
- After a short interval, a known network (for example, Clear Network) should be listed under Networks available to connect. If a known network is not listed, click Search for Networks, this will perform a fast search. When a known network is not listed after the search completes, see:
- Choose a network and connect to it, either by double-clicking it, or by selecting it and then clicking Connect.
- The
icon shows when connected to the WiMAX network.
- The
- Open your Internet browser.
| Issue 4: | Making a Connection with a Unknown WiMAX Network |
- When no networks are listed, check the following website to determine if WiMAX is available near you, Clear.com
.
- Choose a unknown
network and connect to it, either by double-clicking it, or by selecting it and then clicking Connect.
- The icon shows when connected to the WiMAX network.
- The
- Open your Internet browser, and follow the instructions to subscribe and activate an account.
| Issue 5: | Configuring your Firewall |
For communication to work on the WiMAX network, a specific port has to be open, namely, port number 2948.
Click one of the three Operating Systems below for instruction on how to open a port in the windows firewall:
<p>Dell Support could not identify your operating system.</p>
Refer to (Table 1) for links to the most common brands of firewalls for instructions on how to open a port.
| Firewall Vendor | Web Site |
| McAfee | http://mcafee.com/us/ |
| Norton (Symantec) | http://www.symantec.com/norton/index.jsp |
| Norton (Symantec) | www.citizen-systems.com |
| SyGate | http://smb.sygate.com |
| ZoneAlarm | www.zonealarm.com |
Table 1: Most Common Brands of Firewalls
| Issue 6: | Connecting to a Home Network |
When going to a new city or area, the WiMAX service provider in your previous location (your home network) may also be listed in your new area. If your home network is not listed in your new location, you will need to activate service with a new service provider in the new area, just as you did for the first WiMAX network service provider. To do this, see First Time Connection.
- Activating service with a new WiMAX network service provider does not cancel or change the agreement you have with your current service provider.
- Make sure the Intel® PROSet/Wireless WiMAX Connection
Utility is running, if not or unsure
- Ensure WiMAX is set to On.
- After a short interval, a Home
network should be listed under Networks available to connect. When a Home network is not listed, click Search for Networks, this will perform a fast search. When a Home network is still not listed after the search completes,or check the following website to determine if WiMAX is available near you, Clear.com .
- After a short interval, a Home
- Choose a network and connect to it, either by double-clicking it, or by selecting it and then clicking Connect.
- The icon shows when connected to the WiMAX network.
- The
- Open your Internet browser.
| Issue 7: | Searching for WiMAX Networks |
- Make sure the Intel® PROSet/Wireless WiMAX Connection Utility is running,
- Ensure WiMAX is set to On.
- When the message The hardware radio switch is off. To connect turn on the hardware radio switch appears,
Fast search
- Click Search for Networks, this will perform a fast search.
Exhaustive search
- Click Options.
- Click Search for Networks (Exhaustive), this will perform a exhaustive search.
- On the Intel® PROSet/Wireless WiMAX window, click Yes.
| Issue 8: | Automatic/Manual Connection |
The Intel® PROSet/Wireless WiMAX Connection Utility is set by default for manual connection. This means that to connect to a WiMAX home network, you must select it in the Networks available to connect list and click Connect (or double-click on the network).
You can configure the utility to perform automatic connection to the first available home network. This means that whenever you turn on the laptop, the utility will connect to that network (unless you are of range).
- To turn automatic connection on:
- Click Options.
- Click Preferences.
- Click the Connection tab.
- Select Turn on auto connect mode.
- Click Save.
| Issue 9: | Disconnecting from WiMAX |
- On the main window, Click Disconnect.
| Issue 10: | Unsubscribing to WiMAX |
To unsubscribe from a WiMAX service provider, you need to contact the service provider. You cannot unsubscribe using the Intel® PROSet/Wireless WiMAX Connection Utility.
| Issue 11: | Receiving WiMAX Updates |
Periodically, your network service provider may need to update your WiMAX connection settings or your WiMAX software. The Intel® PROSet/Wireless WiMAX Connection Utility will prompt with the following message:
"WiMAX updates are available. These updates are critical for normal operation of WiMAX. Download the updates now?"
- Click Yes.
| Issue 12: | Error Messages and Troubleshooting |
| Not Connected |
You are currently not connected to a WiMAX network.
This message does not imply an error, but only that you are not connected and there are no home networks available to connect to.
You can perform a fast network search, which searches for previously connected networks, or an exhaustive network search, which searches for all WiMAX networks, including networks that you have not previously connected to.
Note:An exhaustive network search may take several minutes and will consume more power than a fast search.
| Unable to Connect to the Network |
This may be for one of the following reasons:
- You are in an area where WiMAX signal strength is poor. Check the signal strength indicator; the number of green bars increases with greater signal strength and decreases with less. To reconnect to WiMAX, move to an area of greater signal strength.
- You are in an area where WiMAX signal quality is poor. You may be too close to a wireless access point or microwave oven, both of which can interfere with your WiMAX connection. Make sure such devices are located at least 7ft (2 meters) from your WiMAX adapter.
- You turned on the Wi-Fi radio. WiMAX and Wi-Fi cannot operate at the same time. Turning On the Wi-Fi radio will disconnect your WiMAX connection, and, turning on WiMAX will disconnect your Wi-Fi connection, for more information on how to turn WiMAX on refer to the WiMAX is Off section.
- You turned off the WiMAX hardware radio switch. On some laptops, a WiMAX hardware radio switch lets you turn On or Off WiMAX radio. If present, turn the WiMAX hardware radio switch back on,
- Service from your WiMAX network service provider has been interrupted
| WiMAX is Off |
- Click Start: (in Windows® Vista® or Windows 7),
(in Windows® XP).start
- Click All Programs.
- Click Intel PROSet Wireless.
- Click WiMAX Connection Utility.
- Click the radio button to the left of WiMAX On.
| Another Utility is Managing the WiMAX Adapter |
The WiMAX utility cannot manage the WiMAX adapter while another utility is also managing the WiMAX adapter and will need to be closed.
| Not Ready |
Download and install the latest drivers for your WiMAX adapter installed in your computer
Note:The drivers are located in the Network category.
| The Radio Hardware Switch is Off |
Make sure the wireless switch is on.
| ||
| Can't Find any Networks |
Have the Intel PROSet WiMAX Utility Do an Exhaustive Search
- You may want to go outside and test the connection and try to move to higher ground, such as a hill.
- Click Options.
- Click Search for Networks (Exhaustive), this will perform a exhaustive search.
- On the Intel® PROSet/Wireless WiMAX window, click Yes.
- When any WiMAX networks appear connect to it, either by double-clicking it, or by selecting it and then clicking Connect.
Contact the WiMAX Service Provider to Determine if Within an Area of Coverage
When no networks are found you can use following website to determine if WiMAX is available near you or how to contact your service provider for additional assistance,
| The Intel PROSet WiMAX Utility Will Not Start |
Download and install the latest drivers for your WiMAX adapter installed in your computer
Note:The drivers are located in the Network category.
| The Intel PROSet WiMAX Utility is Not Listed |
Download and install the latest drivers for your WiMAX adapter installed in your compute
Note:The drivers are located in the Network category.
| The Connection is Slow or Drops |
This may be for one of the following reasons:
- You are in an area where WiMAX signal strength is poor. Check the signal strength indicator; the number of green bars increases with greater signal strength and decreases with less. To reconnect to WiMAX, move to an area of greater signal strength.
- You are in an area where WiMAX signal quality is poor. You may be too close to a wireless access point or microwave oven, both of which can interfere with your WiMAX connection. Make sure such devices are located at least 7ft (2 meters) from your WiMAX adapter.
- You turned on the Wi-Fi radio. WiMAX and Wi-Fi cannot operate at the same time. Turning On the Wi-Fi radio will disconnect your WiMAX connection, and, turning on WiMAX will disconnect your Wi-Fi connection, for more information on how to turn WiMAX on refer to the WiMAX is Off section.
- You turned off the WiMAX hardware radio switch. On some laptops, a WiMAX hardware radio switch lets you turn On or Off WiMAX radio. If present, turn the WiMAX hardware radio switch back on, for more information on how to turn the hardware radio switch on refer to the The Radio Hardware Switch is Off section
- Service from your WiMAX network service provider has been interrupted.
| Can't Connect to a Wi-Fi Connection |
- Wi-Fi and WiMAX cannot operate at the same time. When Wi-Fi is connected, turning on WiMAX will disconnect the Wi-Fi.
- Click Start: (in Windows® Vista® or Windows 7),
(in Windows® XP).start
- Click All Programs.
- Click Intel PROSet Wireless.
- Click WiMAX Connection Utility.
- Click the radio button to the left of WiMAX Off.
- In Microsoft® Windows Vista® it may be necessary to right-click the WiMAX icon and select WiFi On to regain Wi-Fi connectivity after turning off WiMAX.
- Even after turning off WiMAX the Wi-Fi connectivity my not return, it will be necessary to Restart the computer.
| The WiMAX Software Stops Responding |
For repair instructions, follow the instructions in the section below that matches the Start button on the computer (located in the lower left corner).
| start | |
(Windows XP)
- Save any work open and close all programs.
- Click the Start button, then click Control Panel.
- Double-click Add or Remove Programs.
- Click Intel® PROSet/Wireless WiMAX Software.
- Click Click here for support information.
- Click Repair.
- When the process is completed, click Close.
(Windows Vista or Windows 7)
- Save any work open and close all programs.
- Click the Start button, and then click Control Panel.
- Click Classic View in the upper left-hand corner.
- Double-click Programs and Features.
- Click Intel® PROSet/Wireless WiMAX Software.
- Click Repair above the listings of the installed programs..
- Click Repair.
- The User Account Control window may appear. If so, click Allow.
- The process is completed when the Intel(R) PROSet/Wireless WiMAX Software window closes.
| The WiMAX Adapter Still Will Not Connect |
Make sure to have performed the following steps listed below:
(For more information on how to perform these step refer to the links above.)
- Make sure the wireless switch on the computer is on.
- Make sure to select whether you want the WiMAX radio on or the Wi-Fi radio.
- Make sure the computer is in a area of WiMAX coverage.
- Make sure your account is active.
- Reset the WiMAX adapter:
- Open the Intel PROSet/Wireless WiMAX Connection Utility.
- Click Options.
- Click Advanced.
- Click the Adapter tab.
- Click Reset WiMAX Adapter.
- Open the Intel PROSet/Wireless WiMAX Connection Utility.
- Restore to Factory Default Settings:
- Open the Intel PROSet/Wireless WiMAX Connection Utility.
- Click Options.
- Click Advanced.
- Click the Troubleshooting tab.
- Click Restore Factory Default Settings.
- Open the Intel PROSet/Wireless WiMAX Connection Utility.
After performing the troubleshooting steps outlined above and the WiMAX adapter still will not connect,
| Option 2 | The Intel WiMAX 6250 Adapter is Installed |
| Issue 1: | What is WiMAX? |
WiMAX is a next generation wireless network communications technology. WiMAX is similar to Wi-Fi, except that WiMAX provides high-speed, broadband access at speeds similar to DSL and cable connections over a much larger area. For fixed WiMAX stations, the range of coverage may encompass several square miles. WiMAX networks also enjoy less interference than Wi-Fi.
WiMAX Benefits
- You could be in a bus traveling across the city, and remain continuously connected to the internet.
- Video conferencing from the park.
- Looking up the nearest local bookstore or getting directions to a restaurant while on the move.
- Downloading movies while at the soccer field.
- Streaming radio and television broadcasts off the Internet.
- Staying productive on the road without searching for hotspots.
| Issue 2: | Turning WiMAX On and Off |
- Wi-Fi and WiMAX cannot operate at the same time. When Wi-Fi is connected, turning on WiMAX will disconnect the Wi-Fi.
- Click Start: (in Windows® Vista® or Windows 7),
(in Windows® XP).start
- Click All Programs.
- Click Intel PROSet Wireless.
- Click WiMAX Connection Utility.
- Click the radio button to the left of WiMAX On or WiMAX Off.
- In Microsoft® Windows Vista® or Windows 7 it may be necessary to right-click the WiMAX icon and select WiFi On to regain Wi-Fi connectivity after turning off WiMAX.
- Even after turning off WiMAX the Wi-Fi connectivity my not return, it will be necessary to Restart the computer.
| Issue 3: | Subscribing for WiMAX Service |
To enjoy the benefits of WiMAX, you need to open an account with the WiMAX network service provider. Registration and subscription are easy. After subscription is complete, that service provider's network will become your preferred network, meaning that your computer will connect to it first whenever you decide to connect to WiMAX. The Intel® PROSet/Wireless WiMAX Connection Utility will always prefer to connect to your last connected network. However, you can choose to connect to any available WiMAX network.
Before you can subscribe to any network, you may need to configure your computer's firewall. The subscription process requires open, two-way communication between your laptop computer and the WiMAX network.
Note:To subscribe to a WiMAX network:
- Click Start: (in Windows® Vista® or Windows 7),
(in Windows® XP).start
- Click All Programs.
- Click Intel PROSet Wireless.
- Click WiMAX Connection Utility.
- Click WiMAX: On.
- Choose a network and connect to it, either by double-clicking it or by selecting it and then clicking Connect.
(The
icon shows when connected to the WiMAX network).
Note:During this process, your firewall application may ask your permission to allow communication between the WiMAX service provider's web site and your computer. To complete the activation process, you will need to allow this communication.
- After connection to the network is made, the following pop-up message will be displayed:
- You are connected to <Network Name>. If you have not subscribed for WiMAX service with <Network Name>, you will need to. The subscription web page should open automatically. If not, Click here to open it.
- You may need to configure your personal firewall to allow access. Click here for more information (the WiMAX Connection Utility Help window will open to the Configuring the Firewall section).
If a subscription web page does not open automatically, click the link in the message to open it, or manually open a web browser. Your laptop will connect to a web page where you can subscribe for WiMAX service with the provider. The exact process for registering and subscribing varies, based on the WiMAX service provider. You will be prompted through this short process. Once the subscription process is complete, you will have full access to the internet via WiMAX
| Issue 4: | Connecting to a New WiMAX Network |
There may be a time when you want to connect to a WiMAX network that you have not connected with before. For example if you take your laptop to a new city or area, the WiMAX service provider in your previous location (your preferred network) may not be available. To connect to a new network, you will need to activate service with a new service provider, just as you did for the first WiMAX network service provider. NOTE: Activating service with a new WiMAX network service provider does not cancel or change the agreement you have with your current service provider.
| Issue 5: | Configuring your Firewall |
For communication to work on the WiMAX network, a specific port has to be open, namely, port number 2948.
Click one of the three Operating Systems below for instruction on how to open a port in the windows firewall:
<p>Dell Support could not identify your operating system.</p>
Refer to (Table 1) for links to the most common brands of firewalls for instructions on how to open a port.
| Firewall Vendor | Web Site |
| McAfee | http://mcafee.com/us/ |
| Norton (Symantec) | http://www.symantec.com/norton/index.jsp |
| Norton (Symantec) | www.citizen-systems.com |
| SyGate | http://smb.sygate.com |
| ZoneAlarm | www.zonealarm.com |
Table 1: Most Common Brands of Firewalls
| Issue 6: | Connecting to Your WiMAX Network |
The Intel® PROSet/Wireless WiMAX Connection Utility will always prefer to connect to your last connected network. However, you can choose to connect to any available WiMAX network, and you can subscribe to more than one network service provider at a time.
The connection utility always remembers the last network you connected to, and if it is available, displays that network in the status area.
To connect to your preferred network:
- Click Start: (in Windows® Vista® or Windows 7),
(in Windows® XP).start
- Click All Programs.
- Click Intel PROSet Wireless.
- Click WiMAX Connection Utility.
- Click WiMAX: On.
- Click Connect.
(The icon shows when connected to the WiMAX network).
| Issue 7: | Connecting to Another Subscribed Network |
The Intel® PROSet/Wireless WiMAX Connection Utility will always search for and list your preferred network, the network that you last connected to. However, you may have subscriptions to more than one network service provider. To connect to another network service provider:
- On the main window, click the Expand
icon. - Click Search for Networks. The utility will search for all networks. This includes your current preferred network, networks you have connected to in the past, and new networks. This search may take about 45 seconds, and the results are displayed as each network is detected. Progress is indicated by the blue progress bar. You are not required to wait for the search to complete before connecting; see the next step.
- To connect to another subscribed network, select it and click Connect. Or just double-click the network. This WiMAX network now becomes your preferred network.
(The icon shows when connected to the WiMAX network).
| Issue 8: | Searching for WiMAX Networks |
There are two types of network searches:
When WiMAX is turned on and you are not connected to a WiMAX network, the Intel® PROSet/Wireless WiMAX Connection Utility automatically searches for your preferred network (your last connected network). When your preferred network is found, the utility stops searching and you are invited to connect. If your preferred network is not found, a message indicates so: <Network name> is not available to connect. The utility will continue to periodically search. However you can begin an immediate search for your preferred network at any time. To do so, click Search on the main window. The search starts and as soon as your network is found, the search stops and you are invited to connect. Clicking Search only searches for your preferred network. If you started the search by pressing the Search button, then you can also stop this search at any time; simply click Stop Search. If you want to connect to a network other than your current preferred network, you can perform a Search for All WiMAX Networks.
If you want to connect to a network other than your current preferred network, you can perform a search for all WiMAX networks. To search for all WiMAX networks: A blue progress bar indicates search progress, and networks are listed as they are detected. From the networks list, you can select a network to connect to. You should only need to perform a search for all networks if you have not yet activated a WiMAX network for your computer, or if you are in a different city or area where you have not activated service and a preferred network has not been detected. You can stop a search that you have started anytime. To stop a search, click Stop Search. As the search discovers networks, they are added to the network list. Any network that you have connected with before is identified with this icon: This icon doesn't mean that you have an active subscription with this network service provider; it only means that you have connected with this network before. To connect to a network in the list, either double-click on it, or select it and click Connect. If you do not have a subscription with the WiMAX network service provider, then when you open an internet browser, your laptop will connect to a portal where you can subscribe for WiMAX service with that provider. The exact process for registering and subscribing may vary, based on the service provider. Once the subscription process is complete, you will have access to the internet via WiMAX. Note:During this process, your firewall application may ask your permission to allow communication between the WiMAX activation and provisioning site, and your computer. To complete the activation process, you will need to permit this communication.
If your laptop computer is connected to WiMAX, but then becomes disconnected, perhaps due to a poor signal or another problem, the Intel® PROSet/Wireless WiMAX Connection Utility will continually try to reconnect to the WiMAX network you were last connected to. Conversely, whenever you intentionally disconnect from WiMAX, the Intel® PROSet/Wireless WiMAX Connection Utility will close that connection and leave it closed until you reconnect to WiMAX
To unsubscribe from a WiMAX service provider, you need to contact the service provider. You cannot unsubscribe using the Intel® PROSet/Wireless WiMAX Connection Utility. Your service provider's support web site may be listed in Support under Help.
Periodically, your network service provider may need to update your WiMAX software. The Intel® PROSet/Wireless WiMAX Connection Utility will prompt you with the following message: "WiMAX updates are available. These updates are critical for normal operation of WiMAX. Download the updates now?"
When you intentionally disconnect from WiMAX, the Intel® PROSet/Wireless WiMAX Connection Utility will close that connection and leave it closed until you reconnect to WiMAX. The connection utility always remembers the last network you connected to, and if it is available, displays that network in the status area. To connect to your preferred network:
This message is displayed when the adapter is searching for your preferred network. If you started the search by pressing the Search button, then you can also stop this search at any time; simply click Stop Search.
This message tells you that the named network is available to connect. Click Connect to connect to it.
This message indicates that you are connecting to the indicated network. The icon changes (animates) during the connection process.
You are connected to a WiMAX network. Back to Top
The adapter is acquiring the IP address. This is necessary for normal network communications. The address should be acquired quickly and your connection should be functioning shortly. If an IP address cannot be acquired, an error message will be displayed.
Connection to your preferred network was not possible. The last search for your preferred network failed to find the network. This may be because you are outside of the network service provider's coverage area. To correct this, move inside the coverage area. Click Search to search immediately for your preferred network. You can also click the Expand icon to view the full window. Then click Search for Networks to view a list of all available WiMAX networks.
This status message displays when you the utility is running a search for all networks. You are currently not connected to a WiMAX network. This message does not imply an error, but only that a search for all networks is in progress and none have yet been found.
This status message displays when more than one network has been found. You can select a network from the list and click Connect to connect to it, our just double-click on the network.
No WiMAX networks are available to connect to. Your last connected network was not found. To search for available networks, click Search for Networks. When no networks are found you can use following website to determine if WiMAX is available near you or contact your service provider for additional assistance,
Make sure the wireless switch is on.
The WiMAX utility cannot manage the WiMAX adapter while another utility is also managing the WiMAX adapter and will need to be closed.
This message is displayed after you have agreed to allow WiMAX software updates to be downloaded to your computer. The updates will occur occasionally, and are required for normal WiMAX operation. A blue bar indicates progress of the download. You should not disconnect from the network or turn WiMAX off while the update is in progress.
This message indicates that the WiMAX adapter on your computer is not ready. Download and install the latest software and drivers for your WiMAX adapter installed in your computer Note:The drivers are located in the Network category.
This message is displayed when the WiMAX adapter does not have a valid IP address. Normal network communication is not possible without an IP address. Try the following methods to resolve this problem:
If you double-click the WiMAX Connection Utility taskbar icon immediately after turning on your computer, you may briefly see this message. This indicates that the WiMAX Connection Utility is starting up and will be available shortly.
The WiMAX tray icon is located on the lower-right corner of your desktop (The WiMAX icon may be hidden, click the Show hidden icons arrow to show any hidden icons.) This icon changes to show you the current state of WiMAX, refer to Table 1 for explanation of what the icon means.
This may be for one of the following reasons:
Download and install the latest drivers for your WiMAX adapter installed in your computer, for more information Note:The drivers are located in the Network category.
Download and install the latest drivers for your WiMAX adapter installed in your computer, for more information on how refer to: Note:The drivers are located in the Network category.
You are in an area where WiMAX signal strength is poor. Check the signal strength indicator; the number of green bars increases with greater signal strength and decreases with less. To reconnect to WiMAX, move to an area of greater signal strength. Your service provider's support web site may be listed in Support under Help.
For repair instructions, follow the instructions in the section below that matches the Start button on the computer (located in the lower left corner).
(Windows XP)
(Windows Vista or Windows 7)
Make sure to have performed the following steps listed below: (For more information on how to perform these step refer to the links above.)
After performing the troubleshooting steps outlined above and the WiMAX adapter still will not connect,
This article provides information on how to identify the Components installed in the computer. Note:Look for "WiMAX" and find the model number. You can also use the Find feature of your browser by clicking Edit, then Find. Enter WiMAX in the text box to find the WiMAX adapter |
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